The mission of the University Library Research and Reference Service (the "Service") is to provide high-quality research and information assistance to its Users (the "Users") in the most efficient manner possible.
Purpose of Guidelines
To ensure that all Users of the University of Phoenix's University Library (the "Library") receive a consistent level of service based on uniform procedures.
To ensure information service procedures are well defined for staff.
To provide a basis for training and evaluating staff performance.