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Reference & Research

Mission & Purpose of Guidelines


The mission of the University Library Research and Reference Service (the "Service") is to provide high-quality research and information assistance to its Users (the "Users") in the most efficient manner possible.

Purpose of Guidelines

  • To ensure that all Users of the University of Phoenix's University Library (the "Library") receive a consistent level of service based on uniform procedures.
  • To ensure information service procedures are well defined for staff.
  • To provide a basis for training and evaluating staff performance.