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LRR Queue SOP

Processing a Research Request to Replace Lost Content

Once the template has been applied to the new Research Request to Replace Lost Content request, take the following steps to begin processing the request.

  1. In the description, specify which content was lost each week.
    • Link comments from the CCM Manager or ID to provide additional context.
  2. Set the overall task due date for approximately 7-10 days from the current date. This may need to be adjusted.
  3. Set Time Spent to 0.00.
  4. Set Source of Request to the appropriate choice (such as ID:CTL).
  5. Add CDG to the CDG/Outline URL field, retrievable from the course project or SharePoint.
  6. In the Task Management subtask:
    • Assign yourself to the subtask.
    • Set the subtask due date to align with the overall request due date.
  7. Assign subtasks based on the individuals' roles and considering their current workload.
    • Research & Curation
      • Assign to the researcher
    • Content review
      • Assign to the reviewer
    • Stakeholder review
      • Assign to the researcher
    • Make requested edits
      • Assign to the librarian technologist
      • The tech reviewer and Systems & Operations Manager can serve as backups.
    • Tech review (if needed)
      • The tech reviewer can be scheduled multiple tech reviews.
  8. In the comments, tag the library’s Reference Manager to notify them of the research request. Provide details on what was lost and needs replacing (or reference the details in the description), and include a link to the original request discussion for additional context.
  9. Change Library Status from Initial Review to Research/Content Review.
  10. After completing the research, the Reference Manager or the researcher will share replacement options in the parent task with the CCM Manager and ID/college staff as per the Systems & Operations Manager's original request.
  11. Selected replacement options will be added to the Make Requested Edits subtask.
    • Adjust the due date to 1-2 days out.
  12. Change Library Status from Research/Content Review to Build/Build Edits.
  13. After edits are completed, tag the CCM Manager in the Systems & Operations Manager’s original request to update them.
  14. If the Systems & Operations Manager’s original request hasn't been added to the course project yet, add it to the course and move it to the Minors and Patches, Issues, Pilots, Projects section for tracking purposes. (Please note that this section name might vary somewhat across courses).