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LRR Queue SOP

Managing Content Deletion, Replacement, and Research Requests

When content becomes unavailable in the library, the library’s Systems & Operations Manager will create tasks in the Content Deletions queue to track the loss and initiate communication with the CCM Manager regarding potential replacements or removals.

  1. Identify Lost Content: The Systems & Operations Manager will identify which content is lost in each course LRR and create a task for each.
  2. Contact the CCM Manager: The Systems & Operations Manager will contact the CCM Manager to notify them and inquire if replacements are needed or if the content can be removed from the LRR without replacement.
  3. Remove or Replace Content:
    • If the CCM Manager determines no replacements are needed, the Systems & Operations Manager will remove the lost content from the course LRR and close the request.
    • If the CCM Manager determines replacements are needed, the Systems & Operations Manager will tag the library's Project Manager and request a new subtask to document the research and eventual replacement of the lost content.

In addition, IDs and other members of the curriculum team may submit Research & Curation Requests to the LRR Queue detailing needs for resources for a particular course.