Request a Document (Staff)

Reprints Desk emails fulfilled documents to library@phoenix.edu, not directly to the student, faculty, or staff, so you must wait to receive the document from Reprints Desk before you close the request. Because of this, if there are open document requests in the queue, I recommend checking the library inbox regularly during your shift.

Additionally, if there are tickets in the LibAnswers queue and they are not assigned to you, periodically check the details and interaction history. If it is obvious the requestor is replying with information and the article is ready to be ordered, go ahead and process the order. If the requestor simply replies with a thank you, close the ticket.

If the information is intended for another staff person or is awaiting further clarification, leave the ticket in the queue.

1. When Reprints Desk can fulfill the document request, they will email the library inbox with a single-click link. You can only click this link once, so please click the link and save the document to a location you can upload from (i.e., your computer, OneDrive, etc.).
   
2. Once you click the link, you will see this screen.
   
3. Copy the article's title or at least a few words if it is very lengthy. Paste the title into the document name field when you save the article to your desktop. This way, the article can be identified and not just labeled with the generic order number Reprints Desk has assigned it.