Document Requests (Staff)

Article Galaxy emails documents to library@phoenix.edu, not directly to students, faculty, or staff. Therefore, you must wait to receive the document from Article Galaxy before closing the request. Because of this, if there are open document requests in the queue, I recommend checking the library inbox regularly during your shift.

Additionally, if there are tickets in the LibAnswers queue that are not assigned to you, periodically review the details and interaction history. If it is clear that the requester is replying with information and the article is ready to be ordered, proceed with processing the order. If the requester replies with a thank you, close the ticket.

If the information is intended for another staff person or is awaiting further clarification, leave the ticket in the queue.

1. When Article Galaxy can fulfill the document request, they will email the library inbox with a single-click link. You can only click this link once, so please click the link and save the document to a location where you can upload it (e.g., your computer, OneDrive).
   
    
2. Once you click the link, you will see this screen.
   
    
3. Copy the article's title or at least a few words if it is very lengthy. Paste the title into the document name field when you save the article to your desktop. This way, the article can be identified and not just labeled with the generic order number that Article Galaxy has assigned it.