Document Requests (Staff)

If we receive a request with multiple document requests or if we receive a request through the library inbox, we will need to open a new request.

To open a new request:

1. In LibAnswers, click on Tickets & FAQs, then Create Ticket or FAQ.
2. Fill out the following fields at a minimum (you may fill out more fields if needed):
   • Question = citation information
   • Asked by (name) = student's name
   • Asked by (email) = student's email
   • Status = student's status
   • Current course = student's current course
3. Click Create Ticket.