Request a Document (Staff)

Document requests cannot be closed until we have the actual document or have received notice from Reprints Desk that the request cannot be fulfilled (see Cancelled Requests for more information).

Once you have retrieved the document from the library (or the Internet, if it was free online) or received it from Reprints Desk through the library inbox, go back into LibAnswers, attach the document to the request, and close the ticket. To do this:

1. Open the request and select the appropriate macro for your response.
2. Click the box that reads Click to choose files or drag them here to select the file from your computer or drag it into the box to attach it to the request.
3. Add a tag for the course number. Enter the course tag in the format ENG/200. Do not use a tag if the course is not provided or the requestor simply writes Nursing.
4. Edit the request and select the appropriate option in the Request Fulfilled By drop-down. Click Edit Question to save your selection.
   1. Book Loan Fulfilled/Book Purchased: We loaned the book from the University of Michigan or purchased a copy of the book the student can keep
   2. Canceled: The student no longer wants the article, Reprints Desk can’t fulfill it, etc.
   3. Library: We were able to provide the article to the student without ordering it from Reprints Desk
   4. Reprints Desk: The order was fulfilled by Reprints Desk
   5. Textbook: The student requested their textbook 
5. Click Submit as Closed to send the document or message to the student.

Note: There should only be one document or book per request. This helps us avoid skewing our statistics. If the student requests additional assistance on a different document or needs research help, a new ticket should be created.