Document Requests (Staff)

Document requests cannot be closed until we have received the actual document or have been notified by Article Galaxy that the request cannot be fulfilled (see Cancelled Requests for more information).

Once you have retrieved the document from the library (or the Internet, if it was available online for free) or received it from Article Galaxy through the library inbox, return to LibAnswers, attach the document to the request, and close the ticket. To close a ticket:

1. Open the request and select the appropriate macro for your response.
2. Click the box that reads Click to choose files or drag them here to select the file from your computer, or drag it into the box to attach it to the request.
3. Add a tag for the course number. Enter the course tag in the format ENG/200. Do not use a tag if the course is not specified or the requestor writes 'Nursing'.
4. Edit the request and select the appropriate option in the Request Fulfilled By drop-down. Click Edit Question to save your selection.
   1. Article Galaxy (Reprints Desk): The order was fulfilled by Article Galaxy.
   2. Book Loan Fulfilled / Book Purchased: We loaned the book from the University of Michigan, or purchased a copy of the book that the student can keep
   3. Canceled / Book Loan Not Fulfilled: The student no longer wants the article, Article Galaxy can't fulfill it, etc.
   4. Library: We were able to provide the article to the student without needing to order it from Article Galaxy. 
5. Click Submit as Closed to send the document or message to the student.

Note: Please submit only one document or book per request. One ticket per document or book request helps us avoid skewing our statistics. If the student requests additional assistance on a different document or needs research help, a new ticket should be created.