Yes, it's another exciting "how to" guide! (Assuming you've read some of our others...)
Document requests, also called document delivery, are when you receive a request from someone requesting a specific article, book, etc. This SOP focuses more on how to work through the process of fulfilling a document request and less on how to find documents. So, while this will touch on finding documents, it assumes you already know how to do this. If you don’t, go ask someone. Most of the team knows how to do this.
Document requests include requests for:
Let's get some of the not-so-fun stuff out of the way.
The policies for all users are also applicable to alumni with these exceptions: