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Permission Request Audit SOP

Communication / Tone

  • If the final outcome was that linking was not allowed, was additional research/support offered?
  • Was the reviewer's tone and communication with the ID helpful, clear, and timely?
  • If the request was delayed or unusual, did the reviewer effectively communicate with the ID on next steps and timelines?
  • Was the reviewer's tone and communication with the copyright holder helpful, clear, and informative?
  • Communication Feedback / Observations / Notes