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Consensus Building

Consensus building means that group members understand the goals and can get to the point of committing to reaching shared goals, even when someone disagrees; it doesn't mean that everyone agrees on all topics and decisions. Group members set expectations for participation and have a plan ready for addressing conflicts or non-engaged members.

Explore these topics to learn more about successful consensus building.


Diversity within teams has several benefits, including increased creativity and the opportunity to incorporate broader perspectives and viewpoints, all of which lead to more informed decisions and improved results.

We are quick to perceive physical differences, such as race, ethnicity, and gender; however, so much more makes us unique, such as our lifestyle, education, values, cultural backgrounds, skills, experiences, and thoughts. As noted in the Harvard Business Review, "Nonhomogenous teams are simply smarter. Working with people who are different from you may challenge your brain to overcome its stale ways of thinking and sharpen its performance."

Explore these resources on diversity.

Diversity can both help and hinder team effectiveness. Diversity can be a source of creativity and innovation that can create a competitive advantage and improve a team’s decision making.
Culturally diverse teams can help deliver better outcomes in today’s organizations. But these teams often suffer from conflicting norms and differing assumptions between members, which can keep them from reaching their full creative potential. When managers don’t know how to spot and address these situations, cultural diversity may actually inhibit a team’s creative performance.
There are benefits for companies of embracing cultural diversity and inclusion strategies in the workplace. Learn about the difference between diversity and inclusion, the benefits of unleashing the potential of diverse talent, and strategies of actualizing diversity and inclusion strategies into practice.


Leadership is the ability to guide others while setting the direction with end goals in mind. Some qualities of good leaders include awareness, honesty, and being a team player.

A true leader helps motivate and inspire others.

Explore these resources on leadership.

Leadership is more about performance and less about position.
Most leaders don’t have the luxury of building their teams from scratch. Instead they’re put in charge of an existing group, and they need guidance on the best way to take over and improve performance.

Conflict Resolution

An important life skill, conflict resolution is agreeing to disagree. Through prioritizing what is most important, it is the art of coming to an agreement when one may not fully embrace the outcome.

Successful groups often take a proactive approach to conflict resolution, identifying the root causes of their differences and working to de-escalate conflict when it arises. Understanding that conflict is not a competition to be won at any cost, members embrace compromise and negotiation while not taking issues personally.

Explore these resources on conflict resolution.

Every team, even high performing teams, experience conflict. Explore common conflict resolution strategies.
Learn strategies for successfully dealing with an impasse or stalemate.
Some effective conflict resolution techniques - because avoiding conflict isn’t always possible!

Decision Making

Decision making is about gathering information. Within your group, it entails deciding how things will get done, responsibilities of each member, outcomes, and timelines. Decision making is also about cooperating within your group, making that commitment to be a fully engaged team member.

Explore these resources on decision making.

Learn how to handle difficult situations.
Learn some tips on giving your team members a voice in decision making.