On occasion, users will input an incorrect email address.
To fix an incorrect email address:
While you may catch an incorrect email address before sending a response to a ticket, incorrect emails are typically returned to us as Errors in LibAnswers. If you are unsure of that student's correct address or the error isn't clear, ask Mike to look up the student's email address.
Errors will be indicated by a number next to the Errors tab in the LibAnswers dashboard.
To resolve incorrect emails: