The reference interview is challenging in an asynchronous reference service via email. The librarian must use the existing technology to gather as much information as needed to assist the user without compromising privacy. A successful librarian must demonstrate high interest in the reference transaction. While not every query will contain stimulating intellectual challenges, the librarian should be interested in each patron’s information need and committed to providing the most effective assistance. Librarians who demonstrate a high level of interest in the inquiries of their patrons will generate a higher level of satisfaction among users.
The librarian must identify the user's information needs. The response should demonstrate an accurate understanding of the research topic or an attempt to do by reviewing course materials or requesting additional information from the user.
Accomplished - 3 | Developing - 2 | Underperforming - 1 |
|
|
|
Effective responses identify resources with the highest probability of containing information relevant to the query, even if those sources are outside the library.
Accomplished - 3 | Developing - 2 | Underperforming - 1 |
|
|
|
The librarian is responsible for providing straightforward and productive search strategies.
Accomplished - 3 | Developing - 2 | Underperforming - 1 |
|
|
|
The reference transaction consists of more than providing steps to a resource. The response should be professional, personal, and engaging. It should validate the student's concerns or requests, be clear, and be brief while providing accurate and actionable instructions.
Accomplished - 3 | Developing - 2 | Underperforming - 1 |
Content
Tone
|
Content
Tone
|
Content
Tone
|