Competency 1 - HCSDA/490: Health Care Consumer - Trends and Marketing - University Library at University of Phoenix Library

Challenges Facing Consumers

Apps can help employees with health care: Tools still face price-transparency challenges. (2020). HRNews.
Grandhi, S. A., & Osatuyi, B. (2018). If you build it, will they use it? Challenges in adoption and use of patient-centered E-health. JITTA : Journal of Information Technology Theory and Application, 19(4), 84-106.
Harrison, R., Walton, M., Chauhan, A., Manias, E., Chitkara, U., Latanik, M., & Leone, D. (2019). What is the role of cultural competence in ethnic minority consumer engagement? International Journal for Equity in Health, 18, 1-9.
Padmanabhan, P. (2019). Digital front doors – the new battleground for the healthcare consumer’s attention. CIO.
Sturgeon, D. (2014). The business of the NHS: The rise and rise of consumer culture and commodification in the provision of healthcare services. Critical Social Policy, 34(3), 405-416.
Webster, K. (2021). Telehealth: First choice health expands offerings during pandemic: The large self-insured healthcare provider network added new regions and partnered with programs to help consumers cope ... Employee Benefit News, 35(1), 16.

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