Request a Document (Staff)

On occasion, we will receive a document request through the library inbox. The email may or may not contain the complete citation. It may take some extra work to fill in the missing information.

Input these requests into the Document Request queue through the LibAnswers administrative screen.

1. In LibAnswers, click on Tickets & FAQs and then Create Ticket or FAQ.
2. Select the Request a Document queue.
3. Input the citation information in the appropriate fields:
   1. Question = Article/document title
   2. Question Details = Publication title
   3. Author = Author
   4. Publication Date = Publication date
4. Fill in the information you have for the student. If you need additional information regarding the requestor, such as status or course, contact Mike Check and ask him to look up the additional information. You will not fill in the User Agent field.
   
5. Click Create Ticket.
   
6. The ticket will be automatically assigned to you in the Request a Document queue. You can also tell the ticket was added manually because it will have the designation Asked via Staff Entry.
7. After transferring the information from the Library inbox to a document request in LibAnswers, you should delete the original email from the library inbox.