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READ Scale for Ask Us

No Value

READ SCALE	UOPX READ SCALE
	*Ask Us Example*
	Thank you

Level 1

READ SCALE	UOPX READ SCALE
Answers that require the least amount of effort No specialized knowledge skills or expertise No consultation of resources Less than 5 minutes	Answers that require the least amount of effort No specialized knowledge, skills, or expertise No consultation of resources Less than 5 minutes
Examples	*Ask Us Examples*
Directional inquiries Library or service hours Service point locations Rudimentary machine assistance (locating/using copiers, how to print or supplying paper)	Request for question clarification Questions that we cannot answer, and we refer to the instructor, another department, and/or technical support Can you help me with my homework assignment? Questions that involve a product, software, or database that we do not have and/or will not get

Level 2

READ SCALE	UOPX READ SCALE
Answers given which require more effort Require only minimal specific knowledge skills or expertise Answers may need nominal resource consultation	Answers given which require a small amount of effort Require only minimal specific knowledge skills or expertise Answers may need nominal resource consultation
Examples	*Ask Us Examples*
Call number inquiries Item location Minor machine and computer equipment assistance General library or policy information More complex machine assistance (how to save to a disk or email records, launching programs or re-booting)	Database or resource location Where is Mental Measurements Yearbook? Minor library-related technical assistance I cannot access my EBSCO account. How do I keep my references to use later? General library, policy, or course information Will I have access to the library after I graduate? Where is my textbook? Question that can be answered with an FAQ, Toolkit, How Do I, macro, or reusing another librarian's response without modification I need information on time management. How do I find peer reviewed resources?

Level 3

READ SCALE	UOPX READ SCALE
Answers in this category require some effort and time Consultation of ready reference resource materials is needed Minimal instruction of the user may be required Reference knowledge and skills come into play	Answers in this category require some effort and time Consultation of ready reference resource materials is needed Minimal instruction of the user may be required Reference knowledge and skills come into play
Examples	*Ask Us* *Examples*
Answers that require specific reference resources (encyclopedias or databases) Basic instruction on searching the online catalog Direction to relevant subject databases Introduction to web searching for a certain item How to scan and save images Increasingly complex technical problems (assistance with remote use)	Answers that require specific reference resources (encyclopedias or databases) How can I look up word definitions? Basic instruction on using the library search box I need information on women and leadership. Simple searches Simple searches in EBSCOhost or ProQuest, without using field codes or multiple Boolean operators. How to find a specific publication Library use question that can be answered with an FAQ, Toolkit, How Do I, macro, or reusing another librarian's response with minimum modification Complex technical issues that require internally reassigning the ticket to an IT library technician.

Level 4

READ SCALE	UOPX READ SCALE
Answers or research requests require the consultation of multiple resources Subject specialists may need to be consulted and more thorough instruction and assistance occurs Reference knowledge and skills needed Efforts can be more supportive in nature for the user, or if searching for a finite answer, difficult to find Exchanges can be more instruction based as staffs teach users more in-depth research skills	Answers or research requests require the consultation of multiple resources Reference knowledge and skills needed Efforts can be more supportive in nature for the user, or if searching for a finite answer, difficult to find Exchanges can be more instruction based as staffs teach users more in-depth research skills
Examples	*Ask Us* *Examples*
Instructing users how to utilize complex search techniques for the online catalog, databases and the web How to cross-reference resources and track related supporting materials Services outside of reference become utilized (ILL, Tech services, etc), collegial consultation Assisting users in focusing or broadening searches (helping to re-define or clarify a topic)	Instructing undergraduate level users how to utilize slightly more complex search techniques for the library search box, databases, and the web Articles from nursing journals regarding patient wait times and its effect on patient satisfaction. Looking on communication methods for Generation Z. Follow up that requires alternative database recommendations and search strategies Instructions that use FAQs,Toolkit, How Do I, macro, and/or reusing another librarian's response but require significant modification Assisting users in focusing or broadening searches (helping to re-define or clarify a topic)

Level 5

READ SCALE	UOPX READ SCALE
More substantial effort and time spent assisting with research and finding information On the high end of the scale, subject specialists need to be consulted Consultation appointments with individuals might be scheduled Efforts are cooperative in nature, between the user and librarian and or working with colleagues Multiple resources used Research, reference knowledge, and skills needed Dialogue between the user and librarian may take on a 'back and forth question' dimension	More substantial effort and time spent assisting with research and finding information On the high end of the scale, subject specialists need to be consulted Multiple resources used Research, reference knowledge, and skills needed Dialogue between the user and librarian may take on a 'back and forth question' dimension
Examples	*Ask Us* *Examples*
False leads Interdisciplinary consultations / research Question evolution Expanding searches / resources beyond those locally available Graduate research Difficult outreach problems (access issues that need to be investigated)	Slightly more complex Master's level research Where can I find germinal resources on topics such as mental toughness? Expanding searches / resources beyond those locally available After extensive searching recommendations are made to contact associations, agencies or subject experts. Requests for primary research that requires significant research time I need help finding information on a New Mexico Constable name Perfecto Rodriguez. Requests that utilized advanced search skills beyond typical TI, SU referrals

Level 6

READ SCALE	UOPX READ SCALE
The most effort and time expended Inquiries or requests for information can't be answered on the spot At this level, staff may be providing in-depth research and services for specific needs of the clients This category covers some 'special library' type research services Primary (original documents) and secondary resource materials may be used	The most effort and time expended Inquiries or requests for information can't be answered on the spot At this level, staff may be providing in-depth research and services for specific needs of the clients This category covers some 'special library' type research services Primary (original documents) and secondary resource materials may be used
Examples	*Ask Us* *Examples*
Creating bibliographies and bibliographic education In-depth faculty and PhD student research Relaying specific answers and supplying supporting materials for publication, exhibits, etc.; working with outside vendors Collaboration and on-going research	Doctoral level research questions that require more complex and in-depth instruction Internal research requests that require significant time investment